1. SHIPPING & DELIVERY POLICY
At Look, we provide FREE Standard delivery to any address within Pakistan. However, do note that we do not deliver to PO Boxes, military and restricted areas.
On the front, we deliver to most citites that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation, from our customer representatives. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
There are 2 delivery options available for customer, Standard and Express courier.
Standard Delivery – is FREE for all local orders and it takes approximately upto 5 working days to reach you from the time of order.
Express Delivery – is available at an additional charge and it takes approximately upto 2 working days to reach you from the time of order. Express delivery is available only on Call.
To serve you better, you may even choose the timing of your deliveries from 9am to 6pm, weekdays regardless of Standard or Express deliveries.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
3. MODE OF PAYMENTS
We accept payments via COD (Cash on delivery) or with Online Wallet balance. Normally all payments are collected via COD means you pay on the time of delivery. However if you have amount in your online wallet account you may pay immidiately. We do accept payments via ATM, JazzCash, Easy Paisa or inter-bank transfers on demand via call only.